Most restaurant owners say they want managers who take ownership, show initiative and solve problems without a phone call. What they often build instead are managers who wait for permission. In episode 158 of “The Restaurant Prosperity Formula” podcast, I break down why knowing your systems isn’t the same as knowing how to think, and I walk through the progression every manager needs to move through: knowledge, thinking, judgment and, finally, independence. Listeners will learn a five-question framework for coaching decisions in real time, how to tell the difference between a mistake and negligence, why reviewing decisions after the fact builds judgment faster than any training manual and why letting a manager make a different choice than you would isn’t automatically a problem.
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