 If your managers cannot make decisions without you, that is not their fault. It is a leadership gap. As part of my accountability and team culture series, I want to walk you through something every independent restaurant owner must master: how to coach your managers so they think and lead like owne...
Have you ever said, “We’ve tried systems, but they didn’t work”? Here’s the uncomfortable truth: it’s not the systems; it’s the accountability. Systems fail without it. You can have the prettiest checklist and the most expensive software, but if no one makes sure those systems are followed every ...
If you weren't fully aware of how many challenges there are in running a restaurant before, 2020 and 2021 were a big wake-up call. While there were product challenges, labor challenges, customer challenges, regulation challenges, and many more, the biggest challenge of them all was where you spent y...
