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How Restaurant Owners Should Train for Stellar Customer Service
How Restaurant Owners Should Train for Stellar Customer Service Feb 13, 2024

In the competitive world of restaurants, ensuring a stellar customer experience is paramount for success. Today, we delve into the importance of impeccable customer service and share a real-life example my mother experienced in the Phoenix metro area. Join me as I break down a remarkable customer se...

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How to Manage Different Types of Difficult Restaurant Customers
How to Manage Different Types of Difficult Restaurant Customers without Losing Your Mind Ep 74 Jun 14, 2023

Since the pandemic many restaurants are telling me tales of some of the most difficult customers I've ever heard. The frustration and impatience directed toward restaurant staff seems to be at a whole new level. But the truth is difficult customers have been around forever. The problem today is diff...

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The Restaurant Prosperity Formula Podcast

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Listen in to hear me break down what the most successful restaurant owners do to run restaurants that make money and give them personal freedom. 

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Restaurant Prosperity Formula: What Successful Restaurateurs Do

Restaurant owners and managers – of independents, chains and franchises alike – who read this book will learn the systems and processes the most successful restaurant owners use to make money in the restaurant industry and have freedom from their restaurants.

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