#20: How Restaurant Owners Can Overcome Burnout
May 19, 2021 by David Scott Peters
In episode 20 of my podcast, The Restaurant Prosperity Formula, I'm talking about the number one issue that is a burden in our industry right now. You might think I’m talking about a shortage of employees, but I’m really talking about burnout. Let’s talk about what you can do to fight off the negative effects of restaurant burnout and what you need to do to leave it in your rearview mirror. I know your struggle because I see it every day with my members in my 24-week Restaurant Transformation Intensive program. They are all experiencing incredibly high sales and nobody to work. They are working their butts off in their restaurants all day every day. Now, is this shortage of employees because it's still COVID and people are fearful? Is it because we've got kids that are still home from school, so a parent – mostly moms – have to stay home? Are the 18-year-olds with no bills to pay staying home and making the same amount on unemployment as they could working? Based on the articles I’ve been reading, it's a combination of all these things. I think, though, the number one reason is the loss of flexibility. Employees, line employees, our team members, they work in hospitality for flexibility. Name any other industry other than nursing that you can give up your schedule, trade shifts to do things like go skiing or to a concert. Or need to work more hours to pay rent so you start taking on other people’s shifts. Right now everyone is working so many hours because you don't have anybody. You’re getting slaughtered and working employees who love flexibility 40, 60, 80 hours. This could push people outside of the industry. As the owner, as you get busy, you feel like you have to make sure the guest has a great experience and you also don't want to turn money away. You’re finding ways to get stuff done. This new version of tough times is piled on top of a year of a different kind of tough times and uncertainty
How do you know if you're suffering from this new pandemic, this disease overtaking our industry? In you, the restaurant owner, this burnout is showing up in feelings of helplessness and hopelessness. You’ve spent more than a year battling the circumstances of the pandemic and the pandemic itself. You thought the worst was behind you and now you're getting busy. But nobody wants to work! If you're in a position of burnout, where you can't find any hope, where you start to think there's no hope for your restaurant, then I am here to give you a wakeup call. I wish every day that I had a magic wand to make it all better. Believe me – it would help my business as well! But I don't.
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