Have you ever wondered why your best server or cook suddenly leaves and what that actually costs your restaurant? What if the cost is more than just monetary? And to be clear, I'm not talking about subpar performers. I'm talking about team members who are good at their jobs. Let’s talk...

Just about every week during my group coaching calls with restaurant owners someone asks for tips on finding and hiring great employees. Restaurant owners share their successes with things like how to write job descriptions to attract employees who want to work in a great culture, suggestions for...

I’ve established for you that it’s important to have someone on your staff who does the training of new employees. It can be more than one person, but the point is they are designated as the trainers, and they’re trained to be the trainers. But how do you pay the trainer? Stay...