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Successful Restaurant Stories: Where Are They Now Oct 21, 2021

Successful restaurant stories are important for other restaurant owners for inspiration, motivation and comfort. Today's topic centers around the story of one restaurant owner who I’ve talked to in the past. Emmy Barnick, owner of The Captain’s Cabin in Washburn, ND, made incredible...

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Why Restaurant Owners Should Care About Company Culture Oct 19, 2021

The major transformation restaurant owners have in working with me is the shift in their company culture. Have you heard people talk about company culture and how important it is? As a systems guy who helps restaurant owners have a life and make money, I can tell you the systems are the easy...

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Restaurant Customer Service Following Jill Raff's Inside Out Framework Sep 22, 2021

Restaurant customer service is everything in the hospitality industry. When done right, your guests have an experience that creates memories, which are only enhanced by your service. For this episode of The Restaurant Prosperity Formula, I talk with Jill Raff, a highly experienced customer...

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