When building a new restaurant what should you look for in a builder? What are builders doing to prepare restaurants for the future? What can a builder of mostly chain and franchise restaurants teach the independent operator? For this episode of The Restaurant Prosperity Formula, my guest is Anthony Amunategui, founder of CDO Group, an…
In the hospitality industry, customer service is everything. When done right, your guests have an experience that creates memories, which are only enhanced by your service. For this episode of The Restaurant Prosperity Formula, I talk with Jill Raff, a highly experienced customer experience strategist and author. Jill has a long list of restaurant experience…
Restaurant owners ask me about marketing all the time. Like I always tell them, I’m not a marketing guy, I’m a systems guy. For this episode of The Restaurant Prosperity Formula, I brought the restaurant marketing guy on the podcast to talk all things restaurant marketing. My guest, Matt Plapp, runs a restaurant marketing business…
Restaurant Pricing Strategies to Save Your 2021 — Welcome to week 4 million of living in a pandemic while owning a restaurant. This week, I’m talking about a major issue for restaurants right now: the shortage of food and the resulting increase in prices. What you’re paying for products right now is going through the…
Why Restaurant Owners Must Lead with Accountability A big issue for restaurant owners is feeling like a hostage in their own business. They’re so afraid of losing their managers, they hold back on adding more to their plates and then don’t question them when things aren’t done right. That leaves the restaurant owner in a…
Every restaurant owner I work with, since starting my coaching services in 2003, struggles with one thing. It is the one thing that dictates whether they are successful or not. That one thing is self-accountability. For this episode of The Restaurant Prosperity Formula, I explain what I mean by accountability and why it’s so important. Tune…
I just spoke at the first industry trade show since the pandemic. It was the Nightclub and Bar Show in Las Vegas, Nevada at the end of June 2021. I loved being back on the road and being on stage with a live audience. So on this episode of The Restaurant Prosperity Formula, I talk about…
In episode 23 of The Restaurant Prosperity Formula, I address the major challenge the hospitality industry is experiencing here in the United States as the states open back up and restaurants are experiencing huge sales increases. That challenge is the shortage of restaurant employees. Restaurants are extremely short-staffed, which means restaurant owners are spending all their time working…
In this episode, Anne Gannon, CPA of The Largo Group, and I offer our insight and experience on what the most successful restaurant owners we work with know about their restaurant’s numbers. This episode is important because most restaurant owners choose the restaurant industry because they’re passionate about hospitality and making memories for people. They don’t…
In episode 21 of my podcast, The Restaurant Prosperity Formula, I’m talking about the challenges restaurant owners are facing today from employee burnout and labor shortage to the need for stronger management and leadership. My guest for this episode, Darren Denington, has 30 years of experience in the hospitality industry and has an extensive background as a food and…