Hold Restaurant Managers Accountable While Also Being Supportive
Have often do you find yourself in the frustrating situation of dealing with a manager who seems to have dropped the ball after consistently performing well? Maybe their numbers are off, and you're contemplating their future with the team. To help you in this situation, I want to explore effective ways to hold restaurant managers accountable while also being supportive as an employer.
Understanding the importance of accountability
Accountability is a cornerstone in any successful restaurant. It revolves around ensuring that everyone, especially managers, comprehends their roles and responsibilities. It's not just about meeting numbers; it's about cultivating a culture of growth and excellence within the team.
Rethinking the traditional approach
Often, the knee-jerk reaction is to take an aggressive stance on accountability – issuing stern warnings or threatening job security. However, such tactics, driven by fear, can lead to a toxic work environment and short-lived motivation. There's another way.
Approaching with concern and openness
Instead of immediately pointing fingers, try expressing concern and openness. For instance, rather than saying, "Your numbers are off; I might have to let you go," consider something like, "I've noticed your performance has been off. Is everything okay? How can I support you in getting back on track?"
The power of active listening
The real power lies in active listening. By approaching the situation with empathy, you might uncover underlying challenges – be it personal issues, team dynamics, or a lack of resources and training. This approach opens a dialogue and shifts the focus from reprimanding to empowering.
Once the root causes are identified, work together to set clear and achievable goals aligned with both your restaurant's standards and the individual's capabilities. Regular check-ins are essential to monitor progress and offer ongoing support.
Leadership sets the tone
Remember, as a leader, your approach to accountability sets the tone for the entire restaurant. A supportive and empathetic style can transform the team dynamic, leading to better performance and a healthier work environment.
Maintaining standards with understanding
Being empathetic doesn't mean being a pushover. You still hold your team to high standards, but the key difference lies in understanding their challenges and actively supporting them in overcoming hurdles.
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