How to Manage a Restaurant: Establish Accountability

Have you ever said, “We’ve tried systems, but they didn’t work”? Here’s the uncomfortable truth: it’s not the systems; it’s the accountability. Systems fail without it. You can have the prettiest checklist and the most expensive software, but if no one makes sure those systems are followed every single day, you’re wasting your time. If you’re looking for how to manage a restaurant, establishing accountability is an essential part of the formula.

Why systems fail without accountability

Without accountability, standards slip. What was once unacceptable becomes the new normal. I’ve seen it again and again: great systems on paper that never make it to the floor because no one is responsible for enforcing them.

Step one: Accountability protects the standard

Kelly and Matt had strong systems documented, but managers weren’t enforcing them. Once they started weekly manager check-ins and random spot audits, they caught problems early and the standards finally stuck.

Step two: Accountability is daily, not occasional

You can’t check in once a month and expect consistency. Accountability is an every-shift, every-day habit. Alicia used to wait until the end of the month to review her reports. By then, mistakes were costly. When she switched to daily reviews of sales, waste and labor with her managers, issues were fixed the same day they appeared.

Step three: Accountability flows both ways

Accountability isn’t just about you policing the team. You must be accountable to them, too. Brian and Michelle wanted managers to hold the line staff accountable, but they realized they weren’t following through on their own promises. When they started meeting deadlines and delivering on commitments, the whole team followed suit.

Put accountability to work

Accountability is the fourth part of my Restaurant Prosperity Formula. The other parts — leadership, systems, training and taking action — combine with accountability to create a restaurant that’s consistent, profitable and able to run without you hovering.

If you want your systems to work, you must enforce them. Accountability isn’t about being a drill sergeant. It’s about making sure everyone, including you, plays by the same rules.

Be sure to visit my YouTube channel for more helpful restaurant management video tips.