Where should your restaurant prices be set? How do you set your restaurant prices for your food and drink so you can make money. Watch this video, or continue reading below, to learn the answers and move forward with a strategy for setting prices in your restaurant.
A big question for restaurant owners is, "Where should I be priced?" When it comes to setting restaurant prices, there are three things I think about right away:
The challenge with this is you need to examine and understand your guest experience. Focus on service. The truth is - and forgive me, chefs - people come back to your restaurant not because of your food but because of the service and the experience and memories you create.
Think about it. If you have a restaurant that has terrible service but great food, how often are you really going to go there? You have to really be craving that dish to go out of your way to put up with shitty service.
But if you come upon a restaurant that has mediocre food but stellar service, a customer is much more forgiving because they're having a great time.
With that said, moving forward, focus on service. There's a book I recommend to every restaurant owner and restaurant manager. He should be paying me a commission based on all the people I recommend to read this book! But he's not! It's called Secret Service and it's by John DiJulius. He is the guru of customer service. He's written many books and taught seminars.
There are two major take-aways I get from the book.
Dijulius says with WOW customer service, you make price irrelevant. And he tells a story about a haircut shop offering $15 haircuts that opens across the street from an existing salon that gives $50 haircuts. Rather than adjust their prices, the salon put up a sign outside their storefront that said, "We fix $15 haircuts."
The tendency of the restaurant owner that has a chain restaurant move in down the street is to lower prices. But Dijulius says that's the wrong approach. If you're more concerned about your price, then you're more concerned about it than your customers. If you're getting pushback on your pricing, then your service probably sucks. That means you need to pay attention to your service and there is something you can change to improve. You need to look at training and and focus on customer service.
Your core values, your quality, your service, your location helps you determine where you should set your prices. But if you do what Dijulius says and give an incomparably good customer service experience, you will have happy customers all the time and the price will be irrelevant.
If you would like to learn more about the importance of systems and how to run a restaurant, read our free special report, Is Your Food Distributor Screwing You? 5 Things You Can Do Now to Lower Food Cost. Download it here. Be sure to visit my YouTube channel for more helpful restaurant management video tips.
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