Restaurant owners often think they're losing customers because of the competition. But what if I told you that while you might be losing a few to competition, it only accounts for about 9 percent of lost customers? Let’s talk about all the reasons you lose customers, the number one reason...

While the last couple of years have made it difficult to focus on developing a great employee training system in your restaurant, I want to spend this episode diving into why training is so important to the success of your business. To do that, I’ve invited Joe Erickson to be my guest for...

Have you ever asked yourself, “Why invest time and money in training new employees when I have no guarantee they’ll stick around?” You’re not the first to question the value of spending a lot of resources training new employees. BUT training is incredibly important to...

Hi restaurant friends! This is David Scott Peters, restaurant systems expert, speaker, trainer, coach and consultant. For the past 16 years, you've known me as the founder of TheRestaurantExpert.com and the creator or SMART Systems Pro, online restaurant management software.

After building the...