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29. Restaurant Customer Service Following Jill Raff's Inside Out Framework

For this episode of The Restaurant Prosperity Formula, I talk with Jill Raff, a highly experienced customer experience strategist and author. Jill has a long list of restaurant experience that started in her family’s McDonald’s restaurant, store #150 in Ocala, Fla. She graduated from Le Cordon Bleu in Paris, and worked in Harrods of London’s pastry kitchen as well as the 1-star Michelin Guido Ristorante, in Piemonte, Italy.

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28. Restaurant Marketing That Works: An Interview with Matt Plapp

Restaurant owners ask me about marketing all the time. Like I always tell them, I’m not a marketing guy, I’m a systems guy. For this episode of The Restaurant Prosperity Formula, I brought the restaurant marketing guy on the podcast to talk all things restaurant marketing. My guest, Matt Plapp, runs a restaurant marketing business to help restaurants acquire customers and build relationships with those customers through marketing that has an ROI! He is also a speaker and author as well as a coach for other marketers and restaurant owners.

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27. Restaurant Pricing Strategies For 2021

Things are changing quick, aren't they? It was just two months ago I was in Las Vegas to speak at the Nightclub and Bar Show, and the main concern there was the shortage of employees, the new crisis at the time. Now there's another thing that is adding to this crisis: the shortage of food and the resulting increase in prices for restaurant owners. It is one of the largest increases in pricing on menu pricing since the ‘80s.

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26. Why Restaurant Owners Must Lead with Accountability 

Every week, I host a coaching call for a group of restaurant owners who are part of my premium coaching program, Restaurant Transportation Intensive. This is a group of restaurant owners who understand the importance of being the leader of their restaurant needs. They understand the importance of systems, training, accountability, and taking action. They have the same struggles you do. What sets them apart is they are willing to invest in their future, they are willing to change, and they are not too proud to accept help, understanding there has got to be a better way.

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25. Restaurant Owner Success Depends on This

This episode of The Restaurant Prosperity Formula centers around what I see as entrepreneurs’ Achilles heel. I’ll tell you right up front is holding oneself accountable. What I share in this latest podcast episode is what I'm seeing as a game-changer with my members, restaurant owners like you.

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24. There Is No Going Back to Normal

The last 15 to 18 months have been the most disruptive to the hospitality industry since 9/11, like 9/11, covid-19 has shaken our country down to its core. The business restrictions closed 40 percent of our industry. And like 9/11, food prices have skyrocketed out of control.

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23. How to Find and Keep Restaurant Employees

Finding and keeping restaurant employees is a major challenge in just about every restaurant in the United States right now. Restaurants are extremely short-staffed, which means restaurant owners are spending all their time working in the business and can’t be strategic, and restaurant managers and existing employees are overworked, and it’s all affecting the guest experience.

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22. Restaurant Accounting to Know to Run a Successful Restaurant

In episode 22 of my podcast, The Restaurant Prosperity Formula, Anne Gannon, CPA of The Largo Group, and I offer our insight and experience on what the most successful restaurant owners we work with know about their restaurant’s numbers.

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21. What Restaurant Owners Can Do to Overcome Daily Obstacles

In episode 21 of my podcast, The Restaurant Prosperity Formula, I'm talking about the challenges restaurant owners are facing today from employee burnout and labor shortage to the need for stronger management and leadership.

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20. How Restaurant Owners Can Overcome Burnout

In episode 20 of my podcast, The Restaurant Prosperity Formula, I'm talking about the number one issue that is a burden in our industry right now. You might think I’m talking about a shortage of employees, but I’m really talking about burnout. Let’s talk about what you can do to fight off the negative effects of restaurant burnout and what you need to do to leave it in your rearview mirror.

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19. Restaurant Owner Intervention

Let’s talk about why being the best at everything could be your downfall and how you could be enabling everyone on your team to not succeed. In this episode of The Restaurant Prosperity Formula Podcast, I talk about my own enabling behaviors in the workplace that I eventually turned around to make me a more successful manager and a less stressed one.

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18. Restaurant Owner Secret to Success Is to Find Someone Who Gets Stuff Done

The secret to being a successful restaurant owner. The answer? Find someone who gets stuff done. As an owner, you can’t do it all yourself. It’s just impossible. Plus, it’s not your job to do everything in the restaurant. Your job is to lead and take on more strategic activities such as marketing and development of growth paths. To do this successfully, you must identify or hire someone on your team who can be relied upon to get you up and running with systems and get things done. 

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17. Restaurant Managers Must Learn Three Essential Lessons to Be Empowered

In this episode of The Restaurant Prosperity Formula podcast, host David Scott Peters talks about owners of independent restaurants and their tendency to overwork themselves while also freeing their management team of accountability. David teaches you how to put yourself in a place of leadership and three lessons you must teach your managers and supervisors to empower them to do their job so you don’t have to.

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16. How to Prepare for Massive Increase in Restaurant Sales

There is a massive increase in restaurant sales coming. Do you have the systems in place to maximize every dollar that comes into the restaurant? David provides nine things to do right now to prepare for success.

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15. Restaurant Training: 10 Steps to a Great Service Training Plan

Restaurant Training: 10 Steps to a Great Service Training Plan for Independents. For today’s discussion, we focus on Darren’s 10 steps to building a great service training plan for your restaurant.

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14. Restaurateur Couple Shares Journey from Hobbyists to Entrepreneurs

If you’re working in your restaurant because you have a passion for hospitality and your restaurant is a dream you made come true, but you struggle to thrive in your business and your personal life, this episode of The Restaurant Prosperity Formula podcast is here to offer you inspiration.

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13. Restaurant Business Ideas Every Independent Can Follow for 2021 

In this latest episode of my podcast, The Restaurant Prosperity Formula, I talk to Brian Mueller, owner of The Blue Coast Burrito in Cookeville, Tenn., which is a part of a small growing franchise system.

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12. Restaurant Management Tips for Independent Success in 2021

Restaurant Management Tips for Independent Success in 2021 - I want to look forward and talk about your independent restaurant's opportunities in this new year.

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11. Running a Restaurant: One Owner's Journey of Success Through the Pandemic

In this episode of The Restaurant Prosperity Formula podcast, I talk with restaurant owner Karen Fagnilli. Listen in on our conversation as she shares with you how she was able to transform both her business and life in a short eight months, all while the restaurant industry as a whole was on fire.

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10. Restaurant Business Ideas for Maximizing COVID 19

The topic of this latest restaurant business tips podcast centers around the crisis restaurant owners find themselves in due to the re-enabled COVID-19 business restrictions.

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9. How to Run a Restaurant - the Story of a Former CFO's Journey With Systems

Steve was a CFO before he opened his restaurants. He is a numbers guy and understands budgeting very well. In this episode of The Restaurant Prosperity Formula podcast, Steve talks about the things he learned in budgeting for restaurants after working with David.

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8. Restaurant Food Cost Solutions for Independent Restaurants

The topic for this episode of The Restaurant Prosperity Formula, centers on the story of one restaurant owner who learned how to change her business to not only survive the COVID crisis, but thrive and get her life back. Meet Emmy Barnick, owner of the Captain's Cabin in Washburn, North Dakota.

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7. Restaurant Technology Tips for Independent Operators

In this podcast episode, let's talk about restaurant technology tips for independent operators, especially those who are interested in and are learning about or are using restaurant systems.

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6. Restaurant Owners - 11 Stages to Overcome Challenges

Restaurant owners are uniquely challenged in the small business segment and the hospitality industry segment. In this episode of my podcast, “The Restaurant Prosperity Formula,” I’m touching on those challenges and their best solutions.

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5. Restaurant Accounting Tips to Build Cash Flow and Security

Restaurant accounting requires a special touch. In this episode of The Restaurant Prosperity Formula, tune in to hear Anne Gannon, CPA, and I talk restaurant accounting tips, restaurant cash flow planning and so much more.

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4. Restaurant Checklist to Manage Managers

Your restaurant checklist to manage managers – really, many checklists – is the principle foundation of a strong management team. Learn more about this principle foundation: restaurant checklists.

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3. Catering Ideas for Restaurants to Survive COVID with Sandy Korem

Let’s talk catering ideas for restaurants to survive COVID in episode three of The Restaurant Prosperity Formula podcast with Sandy Korem. If you’re a restaurant owner or caterer and want to learn an important lesson about diversifying your revenue, especially after COVID-19.

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2. Restaurant Solutions for a Foundation of Great Guest Service with Darren Denington

To achieve restaurant prosperity, you have to follow a very specific formula made up of leadership, systems, training, accountability and taking action. Today I’m excited to talk to a good friend of mine and fellow restaurant systems supporter, Darren Denington.

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1. Restaurant Solutions for Independent Restaurants to Make Money

In this first episode of The Restaurant Prosperity Formula podcast, host David Scott Peters breaks down the path to restaurant prosperity and the restaurant solutions to use to get there.

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Restaurant Prosperity Formula™: What Successful Restaurateurs Do
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Restaurant Prosperity Formula: What Successful Restaurateurs Do

Restaurant owners and managers – of independents, chains and franchises alike – who read this book will learn the systems and processes the most successful restaurant owners use to make money in the restaurant industry and have freedom from their restaurants.

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