Owning a restaurant is one of the most challenging businesses to run. It is not an overstatement when I tell you I talk with restaurant owners on an almost daily basis, whether that be on discovery calls, one-on-one direct access coaching calls, group coaching calls, or late night and weekend...
When I talk about coaching, I’m talking about having tools and support to transform your restaurant and your life. Avery Ward, who is the CEO of Little Italy Pizza in Groveport, Ohio, is a shining example of a restaurant owner who knew there had to be a better way of doing things in his...
If you’re looking for a way to control labor cost in your restaurant, a great place to look is your restaurant’s labor schedule. Labor is a huge expense in a restaurant, and a lot of dollars can be wasted in the scheduling process. To help, use these six steps to write a schedule.
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It's getting harder and harder to find and keep good restaurant team members. Showing your employees that they are appreciated has become the number one priority for restaurant owners who want to have a full staff. To help you stop the revolving door of employees, I'm going to share with you my...
I grew up in the restaurant industry and some old-school processes were ingrained in me that I have had to unlearn. One of those is tipping. When I was a restaurant employee, I never believed in tip pooling, other than behind the bar. Nowadays, tip pooling with the entire restaurant, other than...
Rising food costs can crush a restaurant's profitability. The crazy part about this is many restaurants are getting worked up and in a panic looking at the incorrect number. When it comes to the food cost formula, there's only one way to do it correctly, and I mean one way. Stay with me and learn...
I’ve established for you that it’s important to have someone on your staff who does the training of new employees. It can be more than one person, but the point is they are designated as the trainers, and they’re trained to be the trainers. But how do you pay the trainer? Stay...
Challenges in the restaurant business are a given, but sometimes there are so many in a month, a week or even a day, that you find yourself feeling fed-up and burned out. Losing your passion for your restaurant is the worst thing that can happen to it and everyone involved. If you feel like you...
Training your restaurant team members and management is critical to your success. But in a busy restaurant environment, who can you spare to do the actual training? I’ll give you a hint: it’s probably not your best employee and it shouldn’t be you. Watch this video, and...
If I’ve said it once, I’ve said it 1 million times: the two most important systems any restaurant should have are budgets and recipe costing cards. Let’s talk budgets. I am probably on at least one to two budget calls a week with members asking where their numbers should be....
As a restaurant owner, don't you want to be the best restaurant operator you can be? Are you in fact on a mission to find ways to be a better restaurant operator? In this video, I'm going to share with you the four basic things you need to always be improving to be a better restaurant operator.
...These days running a restaurant comes with a lot of technology. Starting with the most important, there is the POS system followed by website and social media management. After that, take your pick! Tech is available for reservations, online ordering, third-party delivery, scheduling, waitlists,...