Four years after the pandemic, I’m working with restaurant owners who are still suffering whiplash and struggling to find a path forward for their restaurants. I don’t have to tell you, but it was an intense time. Restaurant owners went from a complete shutdown of their restaurants...
Are you struggling with soaring bottle beer costs and suspect theft behind your bar? It's time to take control with a simple yet effective strategy: stocking your bar's bottled beer inventory by the six pack. Let’s explore how this method not only minimizes theft but also streamlines...
Are you aware that the very lifeline meant to help your restaurant grow could be the one thing holding it back, or worse, killing it? That's right, that easy-to-get wad of cash to help you get through the tough times may not be the silver bullet you think it is. Today, I’m taking you into...
The podcast episode revolves around a coaching call session I had with restaurant owners facing financial struggles. The owners run a barbecue restaurant near a theme park and were experiencing significant losses. Despite resistance to change, the coaching session highlighted the importance of...
Are you confident that your restaurant menu is driving profits, or could it actually be costing you money without you even realizing it? Today, I’m outlining a critical step in menu pricing that could make all the difference: yield testing, specifically focusing on high-cost proteins like...
Are you tired of constantly reaching out to your managers for updates, only to hear the same frustrating "I don't know" response? It's time to put an end to this madness and empower your management team to provide you with the crucial data you need. Let’s cover six ways to improve...
As a restaurant owner, there are many things you have to do right to be successful. It really is a business of spinning many plates at once. One thing I’ve found in the most successful restaurant owners I know is how they approach their role as a leader and how their mindset makes all the...
If you're a restaurant owner trying to figure out the best way to price your menu items, this is a must-read. I’m going to review the common menu pricing mistakes that many restaurants fall victim to and, through a demonstration, introduce two powerful tools that can transform your menu...
Have you ever heard of the emotional bank account? It's a principle that goes beyond personal development and becomes a cornerstone for restaurant management excellence. I’m going to explain how to use this special practice to grow your restaurant management excellence and explore how it...
A successful restaurant is one that delivers on the promise to it guests. That's hot food hot, cold food cold, a clean safe work environment for your guests and employees, WOW customer service and providing an incredible product. That's what restaurant owners are put on this earth to do, right?...
Owning a restaurant means finding the delicate balance between meeting staff needs and addressing the demands of the restaurant. It is truly an art. What if I told you there's a straightforward yet remarkably powerful tool that could revolutionize the way you handle scheduling requests? Today,...
In the competitive world of restaurants, ensuring a stellar customer experience is paramount for success. Today, we delve into the importance of impeccable customer service and share a real-life example my mother experienced in the Phoenix metro area. Join me as I break down a remarkable customer...
