You could serve the best meal in town, but if your restaurant service doesn’t measure up, customers won’t be back. Great food is only half the battle; customer service makes up the rest. This week I’m focusing on how to take your restaurant service from "good enough" to truly unforgettable.

Spee...

In the restaurant business, every dollar counts. Are you doing everything you can to keep your restaurant costs under control? Here are nine simple strategies to control restaurant food, labor and overhead costs.  

Know where your money is going

Before jumping into strategies, it’s crucial to u...

In this special “Flipping the Table” episode of my podcast, “The Restaurant Prosperity Formula,” Jonathan and Brianna Cowan, multi-unit restaurant operators, take control, turning the tables on me for an insightful interview. Here's a glimpse of our conversation: full of takeaways on leadership, per...

Your restaurant point of sale (POS) system is supposed to make your life easier — but what if it’s doing the opposite? Let’s explore whether your restaurant POS system is working for you or slowing you down. If it’s falling short, it may be time to upgrade.

What your POS system should do

Your P...

Imagine running your kitchen like a well-oiled machine—every order is perfect, every customer leaves happy, and stress levels stay low. Sounds like a dream, right? Well, it all starts with one key ingredient: communication. Whether it's in the kitchen, on the floor, or at the bar, good communication...

 Building a strong restaurant team isn’t about luck — it’s about being intentional, setting the right tone and leading by example. Hire the right people, train them well, hold them accountable, and recognize their efforts. When you invest in your team, they’ll invest in you and that’s when your rest...

What if I told you that you could be throwing away thousands of dollars every month? And no, it's not because of a slow night or a bad review—it's something much more avoidable: food waste. With proper inventory management, you can waste less food and save your restaurant thousands.

The shocking...

Are you ready to take your restaurant to the next level? It all starts with changing how you think. I’ve seen firsthand how a simple change in mindset can make a huge impact on restaurant success. Today, we’ll dive into what it means to embrace a growth mindset, why it’s crucial for your restaurant,...

As a restaurant owner, you won’t want to leave your restaurant’s future to chance, but it can be overwhelming to set goals and develop the plans you need to achieve them. One proven way to get clear on your goals is to put them in writing. and share them with your team. This kind of vision, or a viv...

Running a restaurant is no easy feat, and one area where many restaurant owners unknowingly lose money is through improper food order receiving procedures. But don’t worry — today, I’m going to share some essential tips on how to train your team to do it right, so you can get what you pay for and ke...

Do you have an outstanding team member who could make a great supervisor? If so, you’re probably wondering how to approach this important conversation and set them up for success. Promoting from within is one of the best ways to build a strong team and maintain a great company culture. I have nine s...

Running a restaurant is no easy task. For Daniel Herrero, taking over his family's 48-year-old restaurant business in Panama meant inheriting four restaurants, a bakery, and a commissary — and all the chaos that came with them. It’s a familiar story for many restaurant owners, one of hard work, long...