As a restaurant owner, there are many things you have to do right to be successful. It really is a business of spinning many plates at once. One thing I’ve found in the most successful restaurant owners I know is how they approach their role as a leader and how their mindset makes all the...

If you're a restaurant owner trying to figure out the best way to price your menu items, this is a must-read. I’m going to review the common menu pricing mistakes that many restaurants fall victim to and, through a demonstration, introduce two powerful tools that can transform your menu...

Have you ever heard of the emotional bank account? It's a principle that goes beyond personal development and becomes a cornerstone for restaurant management excellence. I’m going to explain how to use this special practice to grow your restaurant management excellence and explore how it...

A successful restaurant is one that delivers on the promise to it guests. That's hot food hot, cold food cold, a clean safe work environment for your guests and employees, WOW customer service and providing an incredible product. That's what restaurant owners are put on this earth to do, right?...

Owning a restaurant means finding the delicate balance between meeting staff needs and addressing the demands of the restaurant. It is truly an art. What if I told you there's a straightforward yet remarkably powerful tool that could revolutionize the way you handle scheduling requests? Today,...

In the competitive world of restaurants, ensuring a stellar customer experience is paramount for success. Today, we delve into the importance of impeccable customer service and share a real-life example my mother experienced in the Phoenix metro area. Join me as I break down a remarkable customer...

I tell restaurant owners all the time that their POS system is the most important piece of equipment they will ever purchase for their restaurant. The POS system is much more than a glorified cash register; it’s data central. It holds the key data you can use to change your business,...

Have you ever found yourself questioning your worth as a restaurant owner? Do thoughts of not being good enough or smart enough to run your establishment haunt you? If so, you're not alone. For the restaurant owners who don’t feel worthy enough, let's explore the downside of imposter...

There is a sticky situation in the restaurant world – gum under the tables. But it's more than just a messy problem; it’s a great way to examine the importance of using systems in a restaurant and why they’re so important. Let’s talk about the tale of two restaurants and...

There’s a little known and underutilized tool that can reduce a restaurant’s food cost by potentially 3% or more. All that is required is for a restaurant to gather some simple data and take a little action. How would you like to reduce your food cost by simply gathering data? Does...

Understanding the dynamics of your management team is crucial for a smooth operation. Specifically, let’s talk about the difference between a restaurant supervisor, and a restaurant manager.

Restaurant manager vs restaurant supervisor

Let's kick things off by defining who belongs in each...

Have often do you find yourself in the frustrating situation of dealing with a manager who seems to have dropped the ball after consistently performing well? Maybe their numbers are off, and you're contemplating their future with the team. To help you in this situation, I want to explore...