Restaurant customer service is everything in the hospitality industry. When done right, your guests have an experience that creates memories, which are only enhanced by your service. For this episode of The Restaurant Prosperity Formula, I talk with Jill Raff, a highly experienced customer...
As a restaurant expert and restaurant systems pusher, I want to take a minute to explain why restaurant management systems for independent restaurants are so important. In this video I’ll explain what systems are, why they’re so important and how they affect your life as a restaurant....
Your restaurant financial plan is important to the success of your restaurant and it is essential that you update it regularly. In this video, I will show you how using a restaurant financial plan, i.e., a budget, every day lays out your restaurant’s plan for financial success. Plus, I will...
Restaurant owners ask me about marketing all the time. Like I always tell them, I’m not a marketing guy, I’m a systems guy. For this episode of The Restaurant Prosperity Formula, I brought the restaurant marketing guy on the podcast to talk all things restaurant marketing. My guest,...
Do you want to know the secret to restaurant business growth? I bet you think it's all about increasing your sales. What if I told you that's wrong and that your mindset is the key? Watch this video, and I'll share with you what my most successful restaurant owner members have in common and how...
Do you have restaurant manager meetings? If you do, how often do you have them? What do you cover? If any of these questions make you wonder what you're doing right when it comes to restaurant manager meetings, you want to do them better, or you just want to know why they’re necessary, then...
Things are changing quick, aren't they? It was just two months ago I was in Las Vegas to speak at the Nightclub and Bar Show, and the main concern there was the shortage of employees, the new crisis at the time. (I've talked about becoming an employer of choice to overcome this challenge now and...
Are you struggling with the current labor shortage, which is hopefully at the tail end of the pandemic? Are you like many restaurants who just can't seem to get people to show up for interviews, let alone actually show up to work? Did you know that cutting labor could be your answer? Here I'll...
Are you looking to open a restaurant and trying to decide what would be the best route to take? Should you open a restaurant on your own or buy a franchise? What if I told you each route is best taken when you understand the pros and cons of each? I was the chief operating officer of a franchise...
Every week I host a coaching call for a group of restaurant owners who are part of my premium coaching program, Restaurant Transformation Intensive. This is a group of restaurant owners who understand the importance of being the leader their restaurant needs. They understand the importance of...
Do you want to know what one of the biggest mistakes restaurant owners make when it comes to their business? It's running the restaurant instead of leading it. It pains me to see how many restaurant owners are fulfilling the wrong role in the restaurant, which in turn makes them a prisoner to the...
Have you ever asked yourself, “Why invest time and money in training new employees when I have no guarantee they’ll stick around?” You’re not the first to question the value of spending a lot of resources training new employees. BUT training is incredibly important to...
